FREQUENTLY ASKED QUESTIONS
1. How does SayFest technology work?
SayFest utilizes High-Fidelity Filtering (HFR). This is not foam; it's an acoustic channel filter that reduces the damaging frequencies (up to -27dB NRR) that cause tinnitus, while keeping the full spectrum of sound intact. You hear music and conversations clearly, optimizing your entire experience.
2. What's in the box ?
Each Sonic Shield™ order comes complete and ready for your next night out:
1x Pair of Sonic Shield™ hearing filters (ready to use).
1x Portable carrying case (waterproof and ready to attach to your key ring).
3. Are they comfortable for all-night wear?
Comfort is paramount. Our earplugs are molded from soft, hypoallergenic nano-silicone. The ergonomic, nearly invisible design ensures minimal pressure in the ear canal. You could even forget it's here!
4. Will the sound be muffled?
No, it's an HD acoustic filter. Our technology only reduces dangerous decibels, preserving the clarity and fidelity of the music.
5. What is the delivery time?
Orders are processed within 1 to 3 days. Delivery is fast and takes an average of 3 to 5 business days with full tracking.
6. My old earplugs hurt after only a few hours. Are these comfortable for a whole night?
Yes, they are designed to be worn for 12 hours or more. Our hypoallergenic silicone is here to ensure a perfect fit that causes no pain or itching.
7. How do I clean and maintain my earplugs?
Maintenance is simple and ensures longevity. To maintain hygiene and acoustic clarity, simply clean the earplugs and filters after each use with warm water and mild, non-abrasive soap. Dry them completely and store them back in the protective carrying case. Proper care ensures optimal performance for years of repeated use.
8. What is your return policy?
Due to sanitary regulations, we maintain a strict 14-day return policy where the product must be returned unopened with the sanitary seal completely intact. Used or unsealed items are non-returnable and non-refundable. This policy is in place to ensure safety for all our customers. Feel free to check out our complete return and refund policy if you need more information!